When it comes to running a small business, every single transaction counts. As providers of merchant services in Fort Worth, we understand how crucial it is to your business to accurately charge customers. As a small business, you cannot afford to lose out on any potential profits due to a faulty payment processing system.
One place to look when you are seeking to improve accuracy in your payment processing is towards your employees. Check out these tips on how you can ensure your employees are charging customers accurately and reach out anytime to learn more about the products we offer for payment processing.
#1: Keep A Detailed Inventory
First, ensure that you are keeping a detailed and accurate inventory of your store, restaurant, or bar. When you do not keep an accurate inventory, you risk not knowing when your employees are incorrectly charging for items. By having a constantly updated inventory on hand, you can keep track of any inconsistencies that occur. Make sure that your inventory is easy to access and that you are keeping quality records of any losses.
Ideally, you should utilize a POS system that incorporates inventory into the same platform. This will allow you to easily pull reports and check numbers in real time. When your employees know there is a detailed inventory system, they are also less likely to take the lazy route or give away items without your knowledge. Dedicate time every week to going over these reports to look for any issues where charges and inventory don’t align.
#2: Make The Process Simple
Make sure that charging a customer and ringing up items is easy for your employees. If you have a complex system for charging customers and an archaic method for taking payment, it is more likely that your employees will wind up frustrated and skip out on important steps. Invest in a merchant services system that allows your employees to quickly and simply ring up items or charge customers for services.
Not only should you utilize a simple to use system, you should also invest plenty of time in training your employees thoroughly on the use of the platform you choose. Make sure there are no gaps in your employees’ knowledge to help ensure charging remains accurate. It is also wise to choose a system that is backed by outstanding customer support. This will allow your employees to rectify any issues with the payment system as soon as they arise, leading to fewer cases of mischarging.
#3: Create A Culture Of Accountability
While you don’t need to go full Orwellian and ask people to constantly provide reports on one another, accountability is a good quality to have in your company’s culture. Accountability means that your employees help hold one another to a higher standard of integrity. Encourage employees to confront each other if something doesn’t make sense or if they notice someone is not handling payments correctly. This will save you from the need to constantly police your staff as they will help each other remain accountable.
It is also important to ensure you have a strong lead who will take action when needed and resolve any issues as they arise. This frees you up to run your business and allows you to simply watch inventory and utilize reporting for ensuring accuracy in charging, rather than getting caught up in moment by moment transactions.
#4: Use A Reliable Processing System
When it comes to accurate charging and keeping a detailed inventory, your staff can only do so much if they are working with an outdated processing system. Be sure that you are utilizing the very best in payment processing and that your staff is not constantly struggling to make old technology work. This will provide an improved experience for both your employees and your customers.
If you are looking for merchant services in Fort Worth, we invite you to reach out to our team. We can work with you to find the ideal payment processing system for your needs. Our quality products cover a vast range of needs. From helping you run payroll efficiently to setting up a POS system for your restaurant, we can assist you with all you need to keep your business operating smoothly. Here at Journey Business Solutions, we understand how important every cent is to your small business, which is why we specialize in helping small businesses improve their accuracy and efficiency in accepting payments. Talk to us today about how we can help you improve your business’ payment systems.